GREEN BAY, WI—Paper Converting Machine Co (PCMC), part of Barry-Wehmiller, has launched an online documentation portal designed to elevate customer trust and ensure the safe operation, maintenance and ownership of all PCMC machines.
Known as myPCMC, the tool provides customers with instant access to parts manuals, controls manuals, operator instruction manuals and training materials for their specific machines. After entering a personalized login, users can easily navigate to the needed documentation, which is organized by location and machine. To access myPCMC, all users need is a web-enabled device (computer, tablet or smartphone) and an internet connection.
With myPCMC, customers are guaranteed to be viewing and using the latest version of their machine documentation—PCMC can easily upload revised files and notify customers about changes within minutes. Furthermore, this new online portal not only enhances today’s machine documentation, but myPCMC also provides a platform for future documentation needs, making it possible to share videos, 3D machine models and other interactive files.
“This is a major step forward in providing our customers with easy access to critical documentation,” said Doreen Deprey, PCMC technical publications leader. “Customers no longer have to wait for their documentation to arrive in the mail or with the shipment of the machine. They now can access their documentation from the office or at home, day or night. We are excited to release myPCMC and feel it will help customers run and maintain their PCMC machines more safely and efficiently.”