KENNESAW, GA—A little over a year after integrating, Heidelberg-Gallus is continuing to increase its market coverage and efficiency in sales and service for its narrow web customers in the US.
“In the last 14 months, Heidelberg-Gallus has gone to great efforts to expand its presence in the narrow web market and also to make it easier for existing customers to do business with us,” said Chris Brooks, vice president of label products for Heidelberg North America. Such efforts include building up its Sales Specialist Team, expanding its parts inventory and service team, and also installing more local demonstration machines in the US.
Recently, Heidelberg-Gallus hired two new label sales specialists in the US. Andy Schmitz will cover the Midwest and parts of the southern US, with Derek Hewson covering the western half of the country. Schmitz and Hewson join existing sales specialist and national account manager, Andre Blais, who covers the East Coast, southeastern US, and key national accounts. Schmitz, Hewson, and Blais all report to Brooks.
On the service side, both Heidelberg’s North American Logistics Center and the World Logistics Center are now stocked with parts for Gallus machines with availability of most parts within 24-48 hours. To further expand its service team, Heidelberg-Gallus is cross training select technicians from other areas to work on narrow web machines.
In addition to the growing sales and service teams, Heidelberg-Gallus is also expanding its fleet of machines available for demonstration in the US. At the Avery Dennison facility in Mentor, OH, Heidelberg-Gallus recently hosted a technology event for the Labelmaster, the most flexible and cost-effective system in the industry. Later this summer, Heidelberg’s Print Media Center Atlanta will be home to both the Labelfire hybrid digital machine and the Smartfire entry-level inkjet machine.
“We have taken significant measures to demonstrate our continued commitment to the label community. While we’ve had a lot of positive developments in the last 14 months, we’re still working to improve our efficiencies and aim to continue to grow in this space,” said Brooks.
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