Industry News

EskoArtwork Americas to Focus on Customer Service in 2011

Miamisburg, OH (USA), January 11, 2011 - EskoArtwork Americas launched its 2011 kick-off meeting January 5, announcing the expansion of its sales organization to three regions and building a framework to serve customers in 2011. The highlight of the event was a motivational speech from two-time Heisman Trophy winner, Archie Griffin.

"EskoArtwork Americas has invested in infrastructure during the past two years. This included a tremendous investment in people: direct and inside sales people, technical people, and software trainers. Meanwhile, we made them more effective by providing more training. We created a number of 'academies', such as CAM (Kongsberg tables), software, and flexo. Our people were involved in a weeklong training session at EskoArtwork headquarters in Gent, Belgium, for in-depth product, sales and support training. All of these efforts have prepared us for a successful 2011," explains Mark Quinlan, EskoArtwork North America President.

New Sales Regions

With a larger sales organization, the spans of control are also greater. EskoArtwork's Miamisburg management team will now leverage its resources to assist Latin America. Part of the decision to move responsibility from EskoArtwork headquarters in Belgium was geographic. Much of Latin America operates within the same time zones as the U.S., and it is easier to support customers during their business days. EskoArtwork used the kick-off meeting as an opportunity to announce the expansion of its sales regions from two to three, to service the Americas.

Aleks Zlatic, who continues to manage business in Latin America, will also oversee sales in the new EskoArtwork Western region. Tony Wiley, who has managed sales and customer service, will be responsible for managing sales efforts for EskoArtwork's Central sales region. Paul Lightfoot, who has had an exceptional track record of performance at EskoArtwork for more than ten years, will manage sales in the East. "All three of our regional sales managers are experienced, seasoned sales managers. They also have a great deal of expertise and knowledge in the industry," explains Quinlan. "We expect our managers to develop people. All three regional managers are aggressive with great track records of ongoing success, and are very adept at developing their people to reach full their potential."

"We're going into 2011 with the wind at our backs. All indications lead to strong growth in 2011, fueled by a large number of new product releases," adds Quinlan. "We're very excited about the year ahead."